TERMS AND CONDITIONS FOR GUIDED MTB TOURS
Please read the Padbike terms and conditions carefully. All participants must accept the terms and conditions to book with us.
Padbike reserves the right to change these terms and conditions at any time without notice. In the event that changes are made, the new terms and conditions will be published immediately on our website.
BOOKING WITH US
Once Padbike receives an email from you with information on:
type of holiday package requested or type of short guided excursion, number of guests, dates of stay with us, alternative dates in case we are fully booked and a brief description of the skill level of the participants, including the riding experience of the group, Padbike will respond to you on availability and provide you with our booking form. Your booking with us will only be confirmed once we have received the completed booking forms from all participants.
The services and prices confirmed with the booking apply.
You will also be sent the form for registration to the Padbike ASD sports association. Each participant must print and fill out the aforementioned form and send a photograph to info@padbike.com .
CHANGES TO YOUR BOOKING
Padbike will try to accommodate any changes requested from the original details provided with the booking, however, if we cannot accommodate such changes and wishes, the cancellation fee described below will apply.
DEPOSIT PAYMENT
To make a reservation, if the reservation is made at least 30 days in advance of the tour date, a payment of 30% of the total cost of the reservation per person is required at the time of booking.
PAYMENT OF BALANCE
To confirm your reservation, you must pay the balance within 30 days of the tour date.
In case the reservation is made less than one month in advance, to book it is necessary to pay 100% of the fee.
CANCELLATION FEES
In case of cancellation by you if made at least 30 days in advance of the excursion date, Padbike will provide a full refund of the deposit.
After 30 days from the tour date, both the deposit and the balance are no longer refundable.
CANCELLATION BY PADBIKE
In the unlikely event that we have to cancel the bike tour you have booked, we will offer you a full refund of your payment or alternative dates for your holiday with us, depending on your preference.
EURO EXCHANGE RATE
Our prices are in Euros (€) and your holiday with us must be paid for in Euros (€). If you are booking from a country outside the Euro, we recognise that the exchange rate from the Euro to your currency may vary from the date of deposit payment until the final balance is due. Padbike does not offer any monetary compensation for any increase or decrease in total costs caused by changes in exchange rates.
THE WEATHER
Although the Mediterranean climate is mild, heavy rain or storms can occur that may affect your holiday and trail riding. Padbike will do its best to cope with different weather conditions, however, to ensure the safety of our customers and staff, Padbike reserves the right to cancel guided mountain bike tours with us. Furthermore, Padbike cannot be held responsible for adverse weather conditions.
Padbike will communicate at least 48 hours before the excursion start date via email or WhatsApp if the E-Bike Tour is canceled due to bad weather. Padbike reserves the full and exclusive right to cancel the guided excursion due to bad weather or other factors at its sole discretion.
In case of cancellation of the tour due to adverse weather conditions, the customer will be entitled to a cash refund of the balance. Extra items such as tickets to museums or exhibitions, extra expenses or other non-refundable items that require advance purchase are not refunded. Bank transaction fees equal to 2.5% of the total are not refunded.
VEHICLES FOR TRANSPORT AND TRAILERS FOR BICYCLES
Customers use Padbike or any external partners' vehicles for transportation and bike trailers entirely at their own risk. Customers are responsible for the safe transportation of their bikes and must ensure that their bikes are securely stowed on the trailers. Padbike cannot be held liable for any damage to customers' bikes during guided MTB tours with us.
SAFETY AND RESPONSIBILITY OF CYCLISTS
Mountain biking is a dangerous sport and carries certain risks. Due to the demanding nature of the trails and the amount of riding our clients will be doing on guided mountain bike tours with us, accidents are likely to occur while riding. Padbike staff will take every precaution to ensure the safety of riders, however Padbike cannot be held responsible for any accidents, injuries or, extremely unlikely, death of riders while on guided tours with us.
Wearing the proper safety equipment can reduce the extent of injury. A proper mountain bike helmet and minimum protection are absolutely essential for a rider. Padbike staff reserves the right to refuse to accompany any rider not wearing a helmet.
ACCIDENTS AND FIRST AID
All Padbike staff are equipped with a basic first aid kit and local emergency contacts in the event of an accident. In the event of an accident, our staff will act according to their knowledge and experience, however they are not trained medical professionals. In the event that you do not wish to be treated by Padbike staff and wish to wait for trained professionals to arrive at the scene of the accident, please inform us immediately.
APPLICABLE LAW
These terms and conditions are subject to Italian law and any dispute that may arise will be subject to the exclusive jurisdiction of the Italian courts.
ACCEPTANCE OF TERMS AND CONDITIONS
Booking your stays with Padbike implies acceptance of all the terms and conditions mentioned above. Please ensure that you read carefully and fully understand all the provisions before making your booking.
